About US

Claro Cafe is a distinctive place that offers a quiet and comfortable atmosphere to enjoy the best types of coffee and delicious food. We strive to provide a unique experience for our visitors in this place

Terms of Service

Introduction

The following terms of service (the "Terms") govern your use of the services offered by [Claro Café] (the "Claro Cafe"). By accessing or using the services, you agree to be bound by these Terms, as well as any additional guidelines and future modifications that Claro Cafe may publish. If you do not agree to these Terms, you may not use the services offered by Home Bakery.

Product Availability and Substitutions

Claro Cafe makes every effort to fulfil all orders as placed but reserves the right to make substitutions if certain items are unavailable.

Privacy

Please take the time to review our Privacy Policy to understand how Claro Café collects, uses, and protects your personal information. By accessing or using our website, you agree to the data practices outlined in our Privacy Policy. We do not store, sell, share, rent, or lease any credit/debit card details or personally identifiable information to third parties. Please note that our Website Policies and Terms & Conditions may be updated periodically to align with new requirements and standards. We encourage customers to visit these sections regularly to stay informed about any updates. All modifications become effective immediately upon being posted.

Items/Products/Services Pricing

To view the pricing for our items, products, and services, please visit our menu via the following link: https://linktr.ee/clarocoffee

Claro Café Rewards Program

Claro Cafe may allow you to purchase Claro Cafe stored value cards (“Claro Cafe Cards”) or register for its Claro Cafe Rewards (“Rewards Program”) program through the Sites. Please refer to the Claro Cafe Card Terms & Conditions for more information about the terms, conditions and policies that apply to your purchase and use of Claro Cafe Cards; and to the Claro Cafe Rewards Terms of Use for more information about the terms, conditions and policies that apply to your registration and use of the Rewards Program.

Ordering and payment

Orders may be placed online, by phone, or in-person at Claro Café. All orders must be prepaid prior to delivery or pickup

Mobile Features

Some Users may be able to elect to participate in certain functionality on certain of the Sites, which will allow the User in certain markets or locations to pay for, order, or access a platform to order delivery of Claro Cafe products. These include:

Mobile Payment

We accept online payments using Visa and MasterCard credit or debit cards in AED (or any other agreed-upon currency). The logos of accepted cards are displayed on both our homepage and checkout page. Mobile Payment allows users to purchase Claro Café products directly through our website using a digital Claro Café Card, credit card, debit card, or mobile wallet. For more information on the benefits of using different mobile payment methods, please refer to the Claro Café Rewards Terms of Use. Please note that certain payment methods may incur a small fee if they are linked directly to your bank account. Mobile Order and Pay (MOP), which allows Users to use the Sites to order and pay for certain Claro Cafe products prior to arrival at the store (“MOP”).

Delivery & Shipping Policy

Delivery and shipping of products/services will be handled as per the terms stated on our website and are applicable to the available regions. Please note: This website will NOT deal with or provide any products or services to any countries subject to sanctions by the OFAC (Office of Foreign Assets Control), in accordance with the laws of the United Arab Emirates (UAE).

In-App Delivery:

which allows Users to access via the Sites a platform for ordering delivery of Claro Cafe products to the User’s location (“In-App Delivery”). This feature is enabled via online third-party platform(s) which connect Users with Claro Cafe stores and the platform’s third-party delivery contractors. All deliveries will be made by such contractors, and neither Claro Cafe nor its employees will provide delivery themselves. Users may be subject to third party terms. Claro Cafe has no liability or responsibility for the acts or omissions of any third-party platform or delivery contractor, including with respect to food and product handling. The third-party platform shall handle all fees and payments with respect to any delivery order, and prices for Claro Cafe products ordered through In-App Delivery may differ from prices charged at stores or via MOP. With respect to all Mobile Features, Claro Cafe reserves the right at any time to (a) limit ordering options or the availability of certain products, including a limit of twelve (12) or fewer of each potential beverage modifier (e.g., number of espresso shots, number of pumps of flavoured syrup, etc.) per each MOP item ordered; (b) discontinue any or all of these Mobile Features; (c) change the location of markets or stores accepting these features; and/or (d) change the ordering options and limitations for items available through these features. Any delivery, pickup, or preparation times displayed via the Sites or the third-party platform are estimates and do not represent a commitment or guarantee.