Refund & Cancellation Policy

At Claro Café, we are dedicated to delivering high-quality products and a positive customer experience. If you are not completely satisfied with your purchase, we offer a refund or exchange under the conditions outlined below.

Refunds and Cancellations:

Refunds will only be processed through the original mode of payment.
Refunds are applicable in cases of defective or unsatisfactory products.
Refunds or exchanges can be requested within 48 hours of purchase and are typically processed within 6–7 working days.
Cancellations are not permitted once an order has been placed. Claro Café reserves the right to cancel any order at its discretion, at any time.

Eligibility for Refunds:

Products must be returned in their original, unopened, and unused condition

How to Request a Refund:

Please visit the Claro Café branch where the order was placed and present both the product and proof of purchase.
Please contact us on whatsAPP at +971 50 8025000
Our team will evaluate your request and proceed with the refund if it meets the eligibility criteria.

Important:

Refunds may take 2–7 business days to reflect, depending on your bank or payment provider.

The merchant’s country of domicile is the United Arab Emirates (UAE).

(Assets Control), in accordance with the laws of the United Arab Emirates (UAE).

Governing Law and Jurisdiction